Purerdrop Statement:
Some companies use illegal means to obtain our customer data for marketing activities. Please note that our website is purerdrop.com and our customer service email is support@purerdrop.com All other websites and emails are scams. please stays vigilant.

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FAQs


ORDERS
1. How do I check my order status?
Check your order status online by entering the order number or logging in your account. You'll receive emails if your order status updates.


2. How do I return or exchange an item? 
Please contact our customer service first, support@purerdrop.com. We normally respond within 24 hours.
You can return an item within 15 days, please guarantee the returned item eligible with the prepaid return label included in your shipment.


3. How do I cancel an item for my order?
You can cancel items that haven't shipped yet by contacting our support team, support@purerdrop.com.


PRODUCTS
1. How do I find the product I want?
Search a keyword or item number. You can also browse by category for wide selection items.


2. What should I do if I receive the wrong product?
Please contact us support@purerdrop.com ASAP, then send us a photo of the received product and shipping label, and we will resend you the correct item immediately.


3. The product I want to buy is out of stock now, when can I buy it?
There are many reasons for the out of stock. If you have a demand for the product that is out of stock, please contact our customer service, and we will inform you about the latest situation of the product.


About PurerDrop
1. Where is your company and where are the products manufactured?
Our company is located in China and our products are made by our own factory. But, when you place an order, we will ship the items directly from the US.


2. What kind of payment terms do you support?
We currently support payment with Paypal and Credit Cards, and the transaction is encrypted to ensure the security of the payment. In addition, your payment information will not be disclosed to us, other institutions, or individuals.


3. How do I get a discount code?
Fortunately, there are three ways to get a discount code.


1. You can subscribe to our official website to get an email including a discount code.


2. You can get coupons for related products by our cooperative coupon websites.


3. You can also pay attention to the products you like. During the promotion, we will update the promotion information on the product page.